FAQs
SHIPPING
HOW DO YOU SHIP AND WHAT IS THE PRICING?
Shipping cost varies, depends on your exact location and shipping option.
WHERE DO YOU SHIP?
We are providing international shipping. However, due to some postal problems, we can’t deliver a shipment to the military area and some small countries.
HOW DO YOU SHIP?
We ship orders overseas by mail service. After finishing processing your order, we will send it to the shipping company and it will be completely handled by them.
After arriving at your country, it will be handled by your country's postal service. Your local post will contact you but if are urgent you can contact your local post to check for the delivery date.
SHIPPING TIME
HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Dometic Shipping Vietnam :
- Order processing: 1-2 Days
- FREE Standard Insured Shipping With Purchased Of $50 USD & Above: 3 Days - FREE
- Standard Insured Shipping: 3 Days - $1.5 USD
Shipping to Worldwide:
- Order processing: 1-2 Days
- Standard Insured Shipping: 7-14 Days - $29 USD
Note: The items you ordered will reach you within 7-14 days for Standard Shipping.
HOW CAN I TRACK MY ORDER?
We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you on how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.
WHEN WILL MY TRACKING INFORMATION APPEAR?
You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to the postal service.
WHY CAN'T I TRACK MY ORDER?
Please note that the tracking information will be displayed after 2-5 days after being updated.
For the first time, it may take some time to get the information from the postal carrier. Therefore, sometimes you cannot find information about your package, in this case please track again later.
WHY IS MY SHIPMENT STATUS UNCHANGED?
Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information will be displayed after your order started being shipped.
WHY I HAVE TO PAY EXTRA FEE FOR SHIPPING COMPANY FOR RECEIVING MY ORDER?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.
We often declare this as a gift below order value, so you do not need to worry about this.
PAYMENT
HOW CAN I PAY FOR MY ORDER?
We offer safe shopping and accept payment via Paypal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar or your local currency, our system will automatically exchange your currency to make it easy for you when placing the order.
WHICH CURRENCY ARE YOU USING?
Our products are set in US Dollar. But our system will automatically convert it for you, don't worry!
ORDER
HOW TO PLACE AN ORDER?
First of all, Choose products that you love, then click "Buy Now" and "Proceed to Checkout". Then fill in your information and pay. That's it! Very easy.
HOW CAN I MODIFY MY ORDER?
If you want to change anything in your order, please contact us via email customer@purifycleanse.com within 12 hours after placing your order.
POST - PURCHASE
DEFECTIVE/DAMAGED ITEMS
WHAT IF I RECEIVED A DEFECTIVE/DAMAGED ITEM?
We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products be defective or damaged. Please Click Here for our Return Policy.
WHAT IF THE TRACKING INFORMATION OF MY ORDER SHOWS "RETURNED TO SENDER"?
Step 1: Contact your nearest post office and provide them your ID card or tracking number to find out its status.
Step 2: If you cannot find out anything, contact our Customer Service department by sending an email to purifycleanse@gmail.com and provide your shipping address again.
Step 3: If the address you provided in the email matches with your shipping address in our system, we are willing to send you a replacement or refund you 50%. Please be notified that these 2 options are our final solution for your request.
Step 4: If it was your carelessness as filled in a wrong address, thus we could not deliver your packet. In this situation, we need you to pay some extra fees for us to sending you a replacement. This is the only option for you in this situation.
SHIPPING PROBLEMS
WHAT SHOULD I DO IF I PROVIDED YOU A WRONG SHIPPING ADDRESS?
In case of providing us an incorrect shipping address, you should contact us immediately by sending an email to purifycleanse@gmail.com and provide us your correct address. We will check whether we can change it for you.
If your order was shipped out, we are really sorry that we are not able to change it for you nor sending you another packet without any fee.
TRACKING SHOWS "RETURNED TO SENDER", WHAT SHOULD I DO?
There are 2 common reasons that make your packet be returned: Your shipping address is incorrect/insufficient or you are absence at the time the packet was attempted to deliver.
In cases that your shipping address is not correct, we are not able to take any responsibility since we shipped it out to the address that you provided us and it is not the mistake from our end.
Otherwise, we are willing to send you a replacement and not including shipping fee. If the second packet cannot reach you, we are sorry to tell you that we are not able to help you out with this.
